We visited your establishment tonight, Wednesday, April 21st. It was my first time there and my boyfriend's 2nd time there. We chose to visit you since we had a $20 gift card we had won at a benefit and plus, we had a Happenings coupon, allowing us a total of $27 off of our bill, so we ordered an appetizer and two drinks in addition to our meals to make sure we had racked up enough to cover our discounts. The bill came to $33.17 and when the server ran our gift card, she came back to us and said it had a zero balance. We were shocked and told her we had received it as a prize at a benefit and she confirmed that it had no expiration date but still offered to do nothing for us. Because of the shock, we paid our bill in full without complaints with only our Happenings coupon discount, leaving nothing more than disappointed we drove to Inver Grove Heights for a burger. After speaking to someone in the industry afterwards, they told me that this is Jersey's fault and that they probably did not activate the card in the first place. Whether that's true or not, Jersey's.... please make it right for us.
Sincerely,
Two unsatisfied customers
2 comments:
That is messed up! Was this won at Jake's benefit? If so, not sure who obtained that one? So sorry that happened but yes, sounds like Jersey's fault.
Kristi,
No, it wasn't from Jake's benefit.
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